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Service Agreement (hereinafter – "the Agreement")

1. General Provisions

1.1. This document is an official proposal (public offer) of [Organization Name/Individual Entrepreneur] (hereinafter — the Contractor) to conclude a contract for the provision of paid educational services using distance learning technologies (hereinafter — the Contract) on the terms set forth below.

1.2. In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation, this document is a public offer. Acceptance (acceptance) of the offer is recognized as the User performing the actions specified in Section 3 of this Offer.

1.3. From the moment of acceptance of this Offer, the Contract is considered concluded between the Contractor and the Customer on the terms established in the Offer.

1.4. This Offer is addressed to an indefinite circle of persons who have reached the age of 18, or persons who have reached 14 years of age with the consent of legal representatives.

2. Terms and Definitions

2.1. Offer — this proposal of the Contractor to conclude the Contract.

2.2. Acceptance — full and unconditional acceptance of the terms of the Offer.

2.3. Customer — an individual who has accepted the Offer under the terms of this Contract.

2.4. Contractor — [Organization Name/Individual Entrepreneur] carrying out educational activities.

2.5. Online Course (Course) — a set of educational materials (video lectures, text materials, tests, practical assignments, webinars) posted on the Platform.

2.6. Platform — an information and educational environment located at: [website address].

2.7. Personal Account — a personal section of the Platform available to the Customer after registration.

3. Acceptance of the Offer

3.1. Acceptance of the Offer is the Customer performing the following actions:

  • filling out the registration form on the Website;
  • checking the box «I confirm my consent to the terms of the public offer»;
  • paying for the selected Online Course in the manner established by Section 5 of this Offer.

3.2. Performing the above actions means that the Customer:

  • is fully familiar with the terms of the Offer;
  • fully and unconditionally accepts all terms of the Offer;
  • gives consent to the processing of their personal data.

3.3. A Customer who does not agree with the terms of the Offer is not entitled to accept it.

4. Subject of the Contract

4.1. The Contractor undertakes to provide the Customer with paid educational services for the implementation of Online Courses using distance learning technologies, and the Customer undertakes to pay for these services.

4.2. The specific Online Course, its content, volume, terms, and cost are determined based on the Customer’s selection on the Website.

4.3. A description of each Online Course (curriculum, duration, format, requirements for students) is posted on the corresponding page of the Website.

5. Cost of Services and Payment Procedure

5.1. The cost of each Online Course is indicated on the Website in Russian rubles.

5.2. Payment is made by the Customer in non-cash form using payment systems available on the Website.

5.3. The moment of payment is considered the receipt of funds to the Contractor’s settlement account.

5.4. The Contractor has the right to change the cost of Online Courses unilaterally. The change in cost does not apply to Courses already paid for by the Customer.

6. Service Delivery Procedure

6.1. After payment, the Customer is granted access to the Personal Account containing the educational materials of the selected Online Course.

6.2. Access to the Course materials is provided for the period specified in the Course description on the Website.

6.3. The Contractor has the right to change the structure and content of the Course, replacing individual materials with equivalent ones without reducing the quality of education.

6.4. The Customer acknowledges the distance format of educational services and that the learning outcome depends on their activity and participation.

6.5. Training is considered completed provided that the Customer has mastered all Course materials and successfully passed the final assessment (if available).

7. Rights and Obligations of the Parties

7.1. The Contractor undertakes:

  • provide the Customer with access to the paid Online Course within the established timeframe;
  • ensure the quality provision of educational services;
  • provide consulting support on issues related to the Course;
  • comply with the requirements of education legislation and personal data protection.

7.2. The Contractor has the right to:

  • change the terms of the Offer unilaterally;
  • suspend access to the Course in case of the Customer’s violation of the Offer terms;
  • use materials created by the Customer during training for advertising purposes with attribution (with the Customer’s consent).

7.3. The Customer undertakes:

  • timely and in full pay for the selected Online Course;
  • comply with the rules of using the Platform;
  • not transfer access to the Personal Account and educational materials to third parties;
  • not copy, distribute, or use educational materials for commercial purposes;
  • comply with the copyright of the Contractor and third parties.

7.4. The Customer has the right to:

  • receive full access to the paid Online Course;
  • contact the Contractor for consultations;
  • refuse to perform the Contract in the manner established by Section 8 of this Offer.

8. Refund and Cancellation Policy

8.1. The Customer has the right to refuse to perform the Contract subject to payment to the Contractor of the expenses actually incurred by them.

8.2. Refund of funds is made in the following manner:

  • before the start of the Course — a 100% refund minus the Contractor’s actual expenses (payment system fees);
  • within the first 7 calendar days from the start of the Course — a 50% refund, provided that the Customer has mastered less than 20% of the Course materials;
  • after 7 calendar days from the start of the Course — no refund, except as provided by law.

8.3. To process a refund, the Customer must submit a written application to the Contractor’s email address.

8.4. Refund of funds is made within 10 business days from the date of receipt of the application.

8.5. The Contractor has the right to refuse to perform the Contract unilaterally in the following cases:

  • violation by the Customer of the terms of this Offer;
  • provision of false data by the Customer during registration;
  • systematic violation of the rules of conduct on the Platform.

9. Liability of the Parties

9.1. For non-performance or improper performance of obligations under the Contract, the parties bear responsibility in accordance with the legislation of the Russian Federation.

9.2. The Contractor is not liable for:

  • the quality of Internet network operation and the Customer’s technical equipment;
  • the inability to use the Platform due to third parties;
  • the learning outcomes achieved by the Customer.

9.3. The Customer is responsible for the security of their registration data and for all actions performed from the Personal Account.

10. Force Majeure

10.1. The parties are released from liability for non-performance of obligations if this was the result of force majeure circumstances: fire, flood, earthquake, military operations, epidemics, changes in legislation, decisions of government bodies, as well as other circumstances that the parties could not foresee and prevent.

10.2. The party referring to force majeure must notify the other party within 5 calendar days from the moment of the occurrence of such circumstances.

11. Final Provisions

11.1. This Offer enters into force from the moment of its posting on the Website and is valid indefinitely.

11.2. The Contractor has the right to make changes to the terms of the Offer unilaterally. The new edition of the Offer enters into force from the moment of its posting on the Website.

11.3. The Customer undertakes to independently monitor changes to the Offer.

11.4. Recognition by a court of invalidity of any provision of the Offer does not entail the invalidity of the remaining provisions.

11.5. All disputes under this Contract are subject to resolution in court at the location of the Contractor with compliance with the pre-trial claim procedure. The deadline for reviewing the claim is 10 business days.

11.6. Contractor Details:

Individual Entrepreneur SELIVANOV YAROSLAV YURIEVICH
OGRNIP: 326965800152909
INN: 40802810200009760416
Address: 622005, RUSSIA, SVERDLOVSKAYA OBLAST, NIZHNIY TAGIL, SOLNECHNAYA ST., 28, APT. 3
Bank: AO "TBank"
Bank INN: 7710140679
Bank BIC: 044525974
Correspondent Account: 30101810145250000974